Customer Support Policy

This policy explains how we provide customer support for purchases made from Honest Health Publishing Limited.

All digital products are intended for general educational purposes only and do not replace professional medical advice.

For all support inquiries, including payment questions, refund requests, access issues, or account assistance, contact:

support@honesthealthpublishing.com

Include your name, the product purchased, and your order number so we can assist you quickly.

Our support team is available Monday to Friday from 9:00 to 17:00 UK time, excluding UK public holidays.

We work hard to reply as quickly as possible and aim to respond to all inquiries within 1 to 2 business days.

We provide support for:

• Order confirmation issues

• Refund requests within the stated guarantee period

• Payment or billing questions

• Access problems with digital products

• Technical issues related to your purchase

We do not provide:

• Personal medical advice

• Individual diagnosis or treatment guidance

• Technical troubleshooting unrelated to our products

• Refunds outside the stated guarantee period

Refund terms vary by product and are always stated clearly at the point of purchase and in your confirmation email.

Refunds are issued in GBP and processed through Stripe.

Any information provided during a support request is handled in accordance with our Privacy Policy.

Questions about this Customer Support Policy can be sent to:

Honest Health Publishing Limited

5 Brayford Square
London, England
E1 0SG

info@honesthealthpublishing.com